RMI strives to be the leading One Stop Wholesale Supplier for Gas Equipment, Heating & Hearth Products by offering our Customers a Full range of Products, Services, Technical Support, and Training.
- To offer complete and innovative quality product lines from leading manufacturers to service our customers’ needs in all market areas we serve.
- To establish operational efficiencies that provide for competitive pricing and quality service while sustaining company profitability.
- To maintain an up to date ERP system that provides customers with timely and accurate technical information, pricing, stock availability, and order information.
- To assure that the customers get the correct product they need when they need it.
- To provide a work environment that is self-directing, highly flexible, and promotes a team based organization. An environment where every employee is challenged, cooperative, courteous, and compensated for excellence, skills, knowledge, and performance.
RMI is committed to being a world class distributor of Gas Equipment, Heating & Hearth Products. Complete Customer Care best defines the company’s team-based operating philosophy with process improvements and follow-through systems that bridge management, customer service, purchasing, warehousing & shipping, marketing and administration. Every RMI employee has the ability and authority to ensure customer satisfaction, and is provided tools and support to solve any problem that may arise.